ROANOKE, Va. (WFXR) – With the winter storm passing through our region, AEP crews are working to respond to power outages with an additional 900 workers to assist in restoration work.
The weather is presumed to bring heavy wet snow ice and rain to the region with the main concern being ice accumulations.
Ice can cause down limbs as the ice weighs on branches which can also impact power lines ultimately causing utility issues.
How customers can prepare:
- Charge phones, laptops and other electronic devices.
- Prepare an emergency kit with non-perishable food, water, flashlights, batteries and a first aid kit.
- Make a plan in case of extended outages, especially those requiring electricity for medical equipment.
- If you have a generator, be sure you have read all the manufacturer’s instructions.
- Download Appalachian Power’s mobile app and sign up for Outage Alerts for outage updates.
Customers also should consider treating downed powerlines as active and live and should avoid them at all costs. It is important not to touch a downed power line along with keeping pets and children away from items they may touch.
Customers can get specific information about the outages affecting their accounts via text message and/or email by subscribing to Appalachian Power’s Outage Alerts. To sign up, visit Appalachian Power alerts.